Terms of service

Effective date: 18 October, 2026

These Terms explain your rights and responsibilities when shopping at AniAlley.com. Unshipped items may be canceled. After shipment, change-of-mind returns and exchanges are not accepted. Our standard quality-related support period is 15 calendar days after delivery; report visible shipping packaging damage within 72 hours. Your non-waivable legal rights remain protected.

1 About AniAlley and these Terms

AniAlley.com is operated by ANI ALLEY INC, a corporation registered in California, United States, doing business as AniAlley ("AniAlley," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of AniAlley.com (the "Website") and purchases placed through the Website. AniAlley is the seller of every product sold through the Website, including products featuring independent artists. We collect payment and provide customer support for those sales.

Our online store is powered by Shopify. Shopify provides the commerce platform; your purchase contract is with ANI ALLEY INC. References to an artist, creator, manufacturer, or brand do not make that party the seller of your order.

Please read these Terms before ordering. By placing an order after being presented with these Terms and an opportunity to review them, you agree to them. Where we ask you to accept these Terms for an account or another Website feature, your acceptance also applies to that feature. If you do not agree, do not place an order or use a feature that requires acceptance.

These Terms apply together with the product description and shipping and return information disclosed before you place your order. A specific written promise made for your purchase remains effective. Nothing in these Terms takes away a consumer right or remedy that applicable law does not allow us to exclude.

2 Eligibility and account information

To place an order, you must be at least the age of majority where you reside and legally able to enter into a purchase contract. A parent or legal guardian may place an order for a minor and is responsible for that transaction.

Provide accurate and complete contact, payment, and delivery information. If you create an account, keep your login credentials secure and notify us promptly of suspected unauthorized use. You must be authorized to use the payment method submitted with an order. You are not responsible under these Terms for unauthorized activity to the extent applicable law provides otherwise.

3 Sales territory

We accept orders for delivery within the United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories. We do not currently offer delivery to Canada, Mexico, or other foreign countries. Available shipping methods, delivery estimates, and shipping charges may vary by destination.

Some products or addresses may be subject to carrier, safety, or legal delivery restrictions. We will identify known restrictions before purchase where practicable. If we cannot lawfully or practically fulfill an accepted order, we will notify you and refund the affected unshipped items and associated charges.

4 Product information and safety

We aim to describe products, materials, sizes, contents, and availability accurately. Images may show styling accessories, display props, or multiple designs; the selected variant and its description identify what is included. Screen settings and production processes may cause minor visual differences. These statements do not excuse a material mismatch with the description or a product defect.

Read and follow the age recommendations, safety warnings, and care instructions supplied with each product. Some collectibles contain small parts or other components unsuitable for young children. Do not assume that every collectible or plush product is suitable for every age group.

We do not promise any resale value, appreciation, or investment return. Buying a physical product does not transfer the copyright, trademark rights, or other intellectual property embodied in its artwork or design.

5 Blind boxes and whole boxes

Single blind boxes contain a randomly selected design from the applicable series. You cannot request a particular design. Buying multiple Singles does not guarantee different designs, a complete series, or a rare or secret design. Receiving a duplicate or a design you do not prefer is not, by itself, a product defect.

A variant sold as "Whole Box" is an original, factory-sealed whole box. We guarantee that it contains no duplicate designs and includes the complete set of regular designs identified for that series on the product page. Rare or secret designs are not guaranteed. The inclusion of a rare or secret design will remove our promise to provide the complete regular set.

If a Whole Box contains duplicates or is missing a promised regular design, contact us under Section 10. Once verified, we will send the missing regular design or designs without additional charge. If we cannot fulfill that promise, we will offer an equivalent replacement Whole Box or an authorized return for a refund. We will not substitute a different series without your agreement.

Keep the boxes, character cards, accessories, and all contents until you have checked the set. For Whole Box duplicate or missing-design claims, an original, continuous unboxing video showing the sealed box being opened and all contents is required for our standard verification process. We may also request photos of the full set. If a video is unavailable, contact us; we will consider other evidence where required by applicable law. This requirement does not eliminate non-waivable consumer remedies.

6 Prices payment and promotions

Prices are stated in U.S. dollars unless expressly stated otherwise. Applicable sales taxes, shipping charges, and other applicable charges will be disclosed before you submit payment. We will not impose an additional charge after purchase without your agreement. Any destination-specific charge payable separately to a carrier or authority must be disclosed before purchase when applicable.

Payment is collected in full when you place an order, including a pre-order. Payment methods available for your order are shown at checkout. Your bank or payment provider may apply its own terms or fees; those do not alter our responsibilities as the seller.

Prices and promotions may change for future purchases. A later change does not change the agreed price of an accepted order. Coupon eligibility, expiration, purchase thresholds, and any restrictions on combining offers will be disclosed with the offer. Unless an offer states otherwise, discounts are not applied retroactively to completed purchases.

If we discover a material pricing, description, or availability error, we will contact you. We may cancel and refund an affected order where permitted by law, or ask whether you wish to proceed on corrected terms. We will not silently substitute a materially different product or charge a higher price.

7 Orders and acceptance

Submitting an order is an offer to purchase the selected items. An automated acknowledgment confirms receipt of your order; we accept it when we send an express acceptance or shipment confirmation, whichever occurs first. Payment collection does not remove your cancellation rights or our shipping and refund obligations.

We may decline or cancel an order for a lawful reason, such as unavailable stock, a payment failure, a reasonably supported fraud concern, an applicable delivery restriction, or violation of a purchase limit disclosed before ordering. If we decline or cancel a paid order, we will notify you and refund the canceled items and associated charges. We will not retain payment for goods we do not supply.

8 Cancellation before shipment

You may cancel any unshipped item, including a pre-order, by emailing contact@anialley.com with your order number and the items to cancel. For this policy, shipment occurs when the item is physically handed to the carrier; creating a shipping label alone is not shipment.

We will honor a cancellation request received before shipment. If an order has been partially shipped, you may cancel the remaining unshipped items. We do not charge a cancellation or restocking fee for cancellation under this section.

For cancellation of an entirely unshipped order, we will refund all amounts paid for that order. For a partial cancellation, we will refund the canceled items at the price actually paid, the applicable tax, and any shipping or other charge attributable solely to those items. We will not add a new charge to the remaining order without your consent.

Once an item has shipped, a change-of-mind cancellation is no longer available under this policy. Post-shipment claims are handled under Sections 10 and 11, subject to applicable law. Refusing delivery does not by itself create a right to a change-of-mind refund.

9 Preorders shipping and delivery

Unless a different timeframe is clearly stated on the product page before purchase, pre-orders are expected to ship within 2-4 weeks after you place the order. This is an estimate of dispatch, not arrival. Full payment is taken at checkout. Product-specific estimates disclosed before purchase apply to the corresponding items.

When an order contains both available items and pre-orders, available items will be dispatched separately rather than held until the pre-orders are ready. We may also fulfill an order in more than one shipment. Any shipping charges are disclosed at checkout; we will not charge an undisclosed additional shipping fee merely because we split fulfillment.

For in-stock products, the dispatch estimate shown before purchase applies. Transit time begins after dispatch and is separate from order processing time. Carrier schedules, weather, and destination conditions can affect arrival estimates. We will provide tracking information when available.

If we cannot ship within the timeframe promised, we will notify you before that timeframe expires, provide an updated estimate when available, and offer the choice to consent to the delay or cancel for a prompt refund. We will obtain any further consent required by law. If we cannot fulfill the order or obtain required delay consent, we will cancel and refund the affected unshipped items. These Terms do not constitute advance consent to an indefinite delay.

Please check your delivery address before ordering and contact us promptly about errors. If an address issue is discovered after shipment, we will help assess available options. Any agreed redelivery charge must be disclosed in advance. We will not charge you for correcting an address error caused by us.

Contact us if a package appears lost, damaged, or incorrectly delivered. We will investigate with the carrier and may request reasonable supporting information. A carrier scan marked "delivered" is evidence to consider, not conclusive proof that defeats a valid claim. We do not make you bear transit loss merely because we handed the parcel to our carrier.

10 Returns exchanges and after sales support

NO CHANGE-OF-MIND RETURNS OR EXCHANGES. After shipment, we do not accept returns or exchanges solely because you dislike an item, change your mind, order the wrong item or size, receive a random design you do not prefer, or receive duplicates from separate Single blind boxes. This applies even if an item remains unopened. It does not affect cancellation before shipment under Section 8 or remedies for defects, incorrect shipments, failure to meet a product promise, or other rights required by law.

Our standard quality-related after-sales request period is 15 calendar days after the delivery date shown in the tracking record. Contact contact@anialley.com within that period if an item is defective, damaged, incorrect, incomplete, or does not meet our Whole Box promise. The delivery date is day zero; the next calendar day is day one. If the tracking date is inaccurate, tell us so we can review the actual delivery information.

Inspect the parcel when it arrives. For packaging that is damaged, crushed, or visibly deformed in transit, report the issue within 72 hours after delivery and provide photos or video. Prompt reporting helps us preserve carrier evidence. These reporting periods do not shorten any non-waivable warranty, legal claim period, or right relating to a defect discovered later.

To request assistance, provide your order number or other proof of purchase, a description of the problem, and clear photos or video of the item and relevant packaging. Whole Box duplicate or missing-design claims require the unboxing evidence described in Section 5, subject to the legal protections stated there. Evidence must show the actual purchased item and must not be fabricated or altered to misrepresent its condition.

Minor variations inherent in the disclosed manufacturing process are not automatically defects. We assess whether an item is safe, functional, and materially consistent with its description and promises. Significant damage, missing components, material misdescription, and verified manufacturing defects will be assessed on their merits. Normal wear or damage caused after delivery by misuse is not covered by our standard after-sales policy.

Our customer service team will review the evidence and provide an appropriate resolution, such as replacement, shipment of missing components, or an authorized return and refund, consistent with applicable law. For verified Whole Box duplicates or missing regular designs, Section 5 applies. We will not require store credit in place of a refund that is owed.

Do not send a return until you have contacted us and received return authorization and instructions. We will provide the designated return address and, for an AniAlley-responsible issue, a prepaid label or another no-cost return arrangement. AniAlley pays reasonable return shipping costs for verified defects, incorrect shipments, or transit damage. Any replacement needed to resolve those issues is shipped at our expense.

Retain packaging, cards, accessories, and components when reasonably possible and include the items specified in the return instructions. Opening a product to inspect it or discover a defect does not by itself disqualify a valid quality claim. We do not require defective items to be unopened. Return authorization and packaging requirements do not override rights that applicable law makes non-waivable.

11 Refunds

Approved refunds are issued to the original payment method, unless that method cannot receive the refund or applicable law requires another method. If an alternative is necessary, we will arrange a lawful method with you. Store credit may be used only with your agreement or where required for a purchase originally paid with store credit.

A refund for a verified AniAlley-responsible issue includes the refundable item price actually paid, applicable sales tax, and shipping charges attributable to the affected item as required to resolve the issue. If the entire order is returned because of our error or a verified defect, we refund the original standard shipping charge as well. We do not deduct a restocking fee for a valid quality claim.

We will process refunds promptly and within the time required by applicable law. Where a return is reasonably required, we may inspect the returned item before completing a voluntary refund, unless the law requires earlier action. Payment providers may take additional time to post the credit. We will confirm when we have issued the refund; contact us if it does not appear within your provider's expected timeframe.

12 Intellectual property

Website text, graphics, logos, photographs, artwork, and other materials are owned by ANI ALLEY INC or their respective artists, brands, licensors, or other rights holders. You may browse the Website, share links, and save or print order records for lawful personal use. No broader license to reproduce, distribute, manufacture, or commercially exploit protected artwork or branding is granted.

Do not use Website materials in a way that infringes another person's rights or falsely suggests an affiliation or endorsement. These Terms do not restrict uses permitted by applicable law, including fair use. Product and brand names remain the property of their respective owners.

If you believe material on the Website infringes your rights, email contact@anialley.com with the relevant URL, identification of your work or right, a description of the concern, and your contact information. We will review sufficiently detailed notices. This contact provision is not a representation that we have registered a designated copyright agent.

13 Reviews and other submissions

If you choose to publish a review, photo, or other customer content on the Website, you retain ownership. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display that content as needed to operate the Website and its review features. Service providers may process the content only as needed for that purpose. We will seek separate permission before using your submission in unrelated advertising.

Submit only content you have the right to share. Disclose any incentive or material relationship relevant to a review. Do not submit fabricated reviews, impersonate others, disclose another person's private information, or post unlawful or infringing material.

We may moderate content for lawful, consistently applied reasons such as spam, fraud, unlawful material, or privacy violations. We do not prohibit, penalize, or remove an honest review merely because it is negative. These Terms do not transfer ownership of customer reviews to us.

Private support messages, artist portfolios, artwork proposals, and materials submitted for a potential collaboration are not public customer reviews. This section grants no commercial license to those materials. Any artist, licensing, or collaboration arrangement requires a separate agreement.

14 Acceptable use

Do not use the Website to commit fraud, submit fraudulent payment or after-sales claims, introduce malicious code, obtain unauthorized access, interfere with service, impersonate another person, infringe rights, or collect others' personal information without lawful authority. Do not use automated methods to evade purchase limits or security controls.

We may take proportionate steps to address substantiated misuse, including restricting account access or declining future orders. Reporting a genuine delivery problem, making a good-faith complaint, exercising a lawful payment dispute right, or posting an honest review is not misuse.

15 Third party services and links

The Website may use third-party payment, hosting, review, or other services and may link to external websites. Those providers may have their own terms and privacy notices. A link does not necessarily mean that we endorse the linked content.

We do not control independent websites or guarantee their availability. However, using Shopify, a payment provider, a fulfillment provider, or another contractor does not remove our obligations to you as the seller. Nothing in these Terms releases any person from a liability that cannot lawfully be released.

16 Privacy and electronic communications

Our Privacy Policy explains how personal information is collected, used, and shared in connection with the Website. Please review the Privacy Policy made available on the Website before providing personal information. These Terms do not replace that notice or create blanket consent to optional tracking or marketing.

We use the email address you provide to communicate about orders, shipping, support, and relevant changes to these Terms. Keep your contact details current. Agreeing to these Terms does not itself subscribe you to promotional email or text messages. Marketing preferences and any required consent are handled separately. Legally required notices or consent procedures remain subject to applicable law.

17 Website availability and product warranties

To the extent permitted by law, the Website and its informational features are provided on an "as available" basis. We do not promise uninterrupted access or that the Website will be free from every technical error. We will take reasonable steps to address errors that affect an order.

This Website availability statement is not an "as is" sale of our products and does not disclaim express product promises, applicable manufacturer warranties, our obligations under Sections 5 and 8-11, or statutory warranties and remedies. A manufacturer's separate warranty, if applicable, is governed by its disclosed terms and does not automatically replace our obligations as the seller.

18 Limits on liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANI ALLEY INC WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL BUSINESS LOSSES, SUCH AS LOST BUSINESS PROFITS OR BUSINESS OPPORTUNITIES, ARISING FROM USE OF THE WEBSITE OR PRODUCTS. THIS EXCLUSION APPLIES ONLY WHERE THE LAW ALLOWS IT.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by our acts or omissions or a defective product, or any liability that cannot lawfully be excluded or limited. These Terms do not limit refunds, replacements, direct remedies for nonconforming goods, statutory damages, or other consumer remedies to the extent the law protects them. If a limitation is not permitted in your jurisdiction, it does not apply to you.

19 Suspension and termination

You may stop using the Website at any time. We may suspend or close an account for a material breach of these Terms or a legitimate security concern, with notice where reasonably practicable and required by law.

Closing an account does not cancel our obligations for paid orders, valid refunds, or outstanding consumer claims. Terms relating to accrued payment obligations, intellectual property, permitted uses of published content, liability, and dispute resolution continue only to the extent relevant after termination.

20 Governing law and disputes

These Terms and purchases through the Website are governed by California law and applicable United States federal law. This choice does not deprive you of mandatory consumer protections that apply under the law of your state or territory of residence.

We encourage you to contact contact@anialley.com so we can try to resolve a concern. Contacting us is not a condition to exercising a legal right, and it does not shorten a limitation period.

A dispute may be brought in a court with lawful jurisdiction in California or another court available to you under applicable law. These Terms do not require mandatory arbitration, waive a jury trial, waive participation in a class action, or restrict access to an eligible small claims court or government agency.

21 Changes to these Terms

We may update these Terms for future transactions or Website use and will identify the effective date of the new version. We will provide notice and obtain acceptance of material changes where required by law.

The version presented when you placed an order, together with the promises made for that purchase, governs that order. Later changes do not retroactively reduce your order rights or change an existing dispute without a legally effective agreement. You may save or print a copy of these Terms.

22 General provisions

These Terms and the applicable purchase disclosures form the agreement for the Website order. They do not override a separate signed agreement or a specific written promise for your purchase. If a provision is unenforceable, the remainder continues to apply to the extent legally permitted. Failure to enforce a provision once is not a waiver of the right to enforce it later.

We may transfer these Terms with a lawful business transfer only if your existing rights are preserved and the successor assumes the relevant obligations. Any notice or consent required by law will be provided or obtained. Headings are for convenience and do not change the meaning of the text.

23 Contact and business information

Seller: ANI ALLEY INC, doing business as AniAlley

Jurisdiction of incorporation: California, United States

Business address: 813 N Dalton Ave, Unit 104, Azusa, CA, 91702

Customer service and legal inquiries: contact@anialley.com

Website: https://anialley.com

You may request a copy of our seller identity and address disclosures by emailing contact@anialley.com. For an authorized return, contact us first to obtain the designated return address and instructions. A business disclosure address is not necessarily the address for returning a product. Email correspondence does not replace formal service of legal process where the law requires a different method.