SHIPPING & RETURN POLICY

01Shipping Policy

AniAlley currently ships to addresses within the United States.

Shipping costs are calculated at checkout based on the order size, weight, destination, and selected shipping method.

Certain products may require special handling or may ship separately due to their size, weight, availability, or fulfillment location.

Customers are responsible for providing a complete and accurate shipping address at checkout. AniAlley is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

02Free Shipping

AniAlley offers free standard shipping on eligible U.S. orders of $[[free_shipping]] or more, after discounts and before applicable taxes.

Free shipping applies to eligible standard-sized items only.

Oversized, overweight, or specially handled items may be excluded from free shipping and may require additional shipping charges.

Any applicable additional shipping charges will be displayed at checkout whenever possible or communicated to the customer before the order is processed.

Free shipping promotions may not apply to Alaska, Hawaii, Puerto Rico, U.S. territories, or other locations requiring additional carrier fees unless otherwise stated.

03Processing Time

Most in-stock orders are processed within [[processing]] business days after payment is successfully completed.

Business days do not include weekends or U.S. federal holidays.

During conventions, holidays, product launches, special promotions, or periods of unusually high order volume, processing times may be longer.

Pre-order, made-to-order, limited-release, or special products may have different estimated processing and shipping dates. These details will be listed on the applicable product page whenever possible.

If an order contains both in-stock and pre-order items, the entire order may be held until all items are available unless otherwise stated.

04Delivery Time

Once an order has been shipped, standard U.S. delivery typically takes approximately 3–7 business days, depending on the carrier and destination.

Delivery estimates are provided as a general guideline and are not guaranteed.

Carrier delays caused by weather, holidays, service disruptions, incorrect addresses, or other circumstances outside AniAlley's reasonable control may affect delivery times.

Tracking information will be provided when available.

05Lost or Damaged Packages

If your order arrives damaged, defective, or contains an incorrect item, please contact AniAlley within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item, packaging, or incorrect product

If AniAlley determines that the product was damaged in transit, defective, or shipped incorrectly, we may provide a replacement, refund, store credit, or other appropriate resolution at no additional cost to the customer.

If a package appears to be lost in transit, please contact us so that we can assist with the carrier investigation.

Packages marked as delivered by the shipping carrier but reported as missing will be reviewed on a case-by-case basis. AniAlley may require customers to confirm the shipping address, check surrounding delivery areas, contact household members or neighbors, or cooperate with a carrier investigation before a replacement or refund is issued.

AniAlley is not responsible for packages lost or misdelivered due to an incorrect shipping address provided by the customer.

06Returns

We accept eligible returns within [[returns_days]] days of delivery.

To qualify for a return, the item must be:

• Unused and unworn
• In its original condition
• In its original packaging when applicable
• Free from damage, stains, odors, or signs of use
• Accompanied by proof of purchase

Customers must contact AniAlley before sending a return.

Returns sent without prior authorization may not be accepted.

For returns resulting from a change of mind, incorrect size selection, or other customer preference, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on AniAlley's part or a defective product.

07Exchanges

Eligible items may be exchanged within [[returns_days]] days of delivery, subject to product availability.

Items must meet the same eligibility requirements as returns.

If the requested replacement item, size, or variation is unavailable, AniAlley may offer a refund or store credit instead.

For exchanges caused by customer preference or incorrect size selection, customers may be responsible for return shipping and any applicable reshipping costs.

If AniAlley shipped an incorrect or defective item, AniAlley will cover the reasonable shipping costs associated with the exchange.

08Non-Returnable Items

Certain products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

These may include:

• Personalized or customized products
• Made-to-order products
• Digital products
• Gift cards
• Final Sale or clearance items specifically marked as non-returnable
• Products that have been used, worn, washed, altered, or damaged after delivery
• Products missing original packaging, tags, accessories, or components when required
• Certain limited-edition or special-release products specifically identified as non-returnable on the product page

For hygiene, collectible integrity, or product protection reasons, certain sealed products may also become non-returnable once their original packaging or protective seal has been opened.

Any product-specific return restrictions will be indicated on the applicable product page whenever possible.

09Refunds

Once a returned item is received and inspected, AniAlley will notify the customer regarding the status of the refund.

Approved refunds will generally be issued to the original payment method.

Please allow approximately [[refund_window]] business days after a refund is processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges are non-refundable unless the refund results from an AniAlley shipping error, defective product, or another situation where AniAlley determines that reimbursement is appropriate.

If a returned item does not meet our return requirements, AniAlley reserves the right to deny the refund or issue a partial refund where appropriate.